Notice

A. Luggage Storage

• Luggage may be stored free of charge up to two days before check-in.
• Luggage stored three or more days before check-in will incur a charge of ¥500 per bag, per day.
• Luggage may be stored free of charge on the day of check-out. Each additional day will incur a charge of ¥500 per bag, per day.
• Small items such as packages and envelopes are exempt from charges and may be stored free of charge.

B. Yamato Takkyubin (Luggage Delivery Service)
IAM HOTEL offers a luggage delivery service through Yamato Transport, a nationwide express delivery company.
Please read the following information carefully to ensure your delivery is processed smoothly.

-Accepted Payment Methods

• Cash
• Credit Cards
• Electronic Payments

-Daily Collection Time

• Luggage pickup is scheduled daily between 1:00 PM and 4:00 PM.
• Shipments are generally scheduled to arrive the day after pickup.
• To ensure timely pickup, please bring your luggage to the front desk by 9:00 PM the night before.

-Delivery Delays

• Delivery delays may occur due to weather conditions, natural disasters, or other unforeseen circumstances.
• If sending luggage to the airport, please arrange delivery at least two days prior to your flight departure.
• IAM HOTEL is not responsible for delivery delays, delivery failures, or missed flights caused by courier-related issues.

-Damaged or Lost Luggage

• In the event your luggage is damaged, delayed, or lost, please contact Yamato Transport directly for assistance:
• Yamato Transport Customer Service: 0120-679-625

-Important Disclaimer

• IAM HOTEL acts solely as a collection point for Yamato Transport services. Once the delivery slip is completed, Yamato Transport becomes the responsible party.
• IAM HOTEL is unable to provide support or handle inquiries regarding shipping status, delivery fees, delivery times, delays, or missed flights caused by courier issues.

C. Parcel Service

• We are unable to accept luggage sent with payment due on arrival (cash on delivery).
• If a package is not collected by check-out time, we may be required to dispose of it.
• Guests using delivery services are kindly requested to notify us in advance.
• Please refrain from sending valuables or fragile items, as we are not responsible for any damage or loss during shipping.

D. Free Lending Service

• Available items include:
• Panasonic Hair Iron
• Clothes Iron & Ironing Board
• Luggage Scale
• Nail Clippers
• Charging Cable
• Adapter
• Umbrella

Please note that damage or loss due to misuse or accidents may result in repair or replacement charges.